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The following newsletter documents are in PDF format
and require an Adobe Reader to view. If you do not have
Adobe Reader, you may download it for free at www.adobe.com.
GRO - Fall 2006
GRO - Spring 2006
GRO - Summer 2005
GRO - March/April 2005
Retail Management Quiz
GRO
- January/February 2005
GRO
- November/December 2004
GRO
- September/October 2004
GRO
- July/August 2004
GRO
- May/June 2004
GRO
- March/April 2004
Richard Fenton & Andrea Waltz have finished their "Service Across America" tour and have compiled the Top 100 Service Encounters.
Check out Richard and Andrea's article featured on pages 22 - 23
in the February issue of Stores magazine. |
