Retail Book Products and Training Materials

Products

If you are looking for tools to help you manage a retail environment or to sell in one, you've reached the right place. Our product offerings focus on "real world" techniques to serve the needs of the retail environment. They are easy and cost effective.

To order, please contact us.

Retail Service Across America Tour Results Report

During October/November 2005 the FentonWaltz Retail Training and Consulting team embarked on a 10,000 mile, 30 state research project to benchmark the state of retail service in America . In all, 3,000+ customer/associate interactions in 987 retail stores were observed. The result is a detailed “must read” report! . . . more info

Sales Training Materials

Sales Safari

Find out how to send your salespeople on a training expedition without ever having them leave the store! This is a self-paced, fun, and different approach that makes everyone who learns the concepts want to become a "Lion," the "King of the Retail Jungle!" Program materials include: book, Leader's Guide, self-assessment quiz. . . . more info

Books

"Go for No!®"

The Ultimate Strategy for Failing Your Way to Success! . . . more info

"PLUCK!"

Providing Courageous, Take-Charge Retail Service (and having your customers love you for it!)
. . . more info

"Unlocking the Secrets of Retail Magic"

What Every Retail Manager Must Know to Accelerate Sales and Service Performance and Achieve Amazing Results! . . . more info

Only available as a special order in quantity over 1000 copies. Call 800-290-5028 to order.

To order, please contact us.